Please click here to register your return, exchange or claim with your order number and your email.

If you didn't receive a return label when you registered your return, please send an email to our team at Turnr help@turnr.se

If you haven't registered your retunr please do it via this link

You can find the return fees for your country by clicking here.

Please note, the initial shipping fee will not be refunded.

Returned items must be unused with original tags.

Within 14 days of receipt of the goods, we will refund the product value

In case of dispute, we promise to comply with the recommendations of the Swedish Complaints Board.

If you need a return slip please send an email to our team at Turnr, do not forget to include your order-number: help@turnr.se 

Do not forget to first register your return here: https://returns.turnr.se/sannealexandra

The exchange fee in Sweden is 50 SEK. Register your exchange here.

If you wish to make an exchange to a different size or colour, outside of Sweden. Please place a new order on our website and register your return here

Please register your complaint via this link with your order number and your email.

Approved claims are free of charge and registered through the link given above

From the day you send your package back to us it can take up to 15 - 18 working days before our warehouse has received and registered the package. Please note that it can take an additional 5 working days before the money reaches your account.