Terms Of Service

General Information

Welcome to sannealexandra.com. These Terms and Conditions (the “Terms”) come into effect when you, as a consumer, place an order or engage with sannealexandra.com and its associated pages. They form a binding agreement between you and Sanne Alexandra Stockholm AB, registered under company number 559366-8188, Stora Nygatan 41, 111 27 Stockholm. By proceeding with an order or using the Website, you are consenting to abide by these Terms.

Before finalizing your order, we urge you to carefully review these Terms & Conditions. They are the governing rules for your purchases on our Website. The act of completing an order on our Website and accepting these Terms & Conditions establishes an Agreement with Sanne Alexandra Stockholm AB for the delivery of your selected items, hereinafter referred to as the "Agreement."

Sanne Alexandra Stockholm AB's Terms & Conditions may undergo updates periodically, such as to accommodate technological advancements, adapt our business model, enhance system capabilities, or align with evolving legislation and regulations. As a result, we kindly request that you acknowledge and accept our Terms and Conditions each time you make a purchase through the Website. Please be aware that we will not provide notifications for such changes. The Terms & Conditions effective at the time of your purchase will govern your order.


In the context of these Terms & Conditions, "you" or "your" denotes your role as a user of the Website, while "we," "us," or "our" refers to Sanne Alexandra Stockholm AB.

Ordering

Before you finalize your order at sannealexandra.com, it is essential to ensure that you have thoroughly reviewed and comprehended our Terms and Conditions.

We provide you with an opportunity to carefully examine your chosen items, the information you have provided, the total order cost, and correct any input errors before proceeding to payment. It is worth noting that products in your shopping cart are not reserved and may be purchased by other customers until Sanne Alexandra Stockholm AB formally accepts your order. In the event of extended inactivity leading to a website connection failure, your selected products may be lost. In such a scenario, you will need to re-add your chosen items to your shopping cart.

If you encounter any difficulties while placing an order on our website, please do not hesitate to contact us. You can reach out to us via email at hello@sannealexandra.com for prompt assistance.

Order Confirmation

Once you have successfully submitted your order, sannealexandra.com will promptly send you an order confirmation, signifying the acceptance of your order and the establishment of a purchase agreement. We strongly recommend that you retain this order confirmation for any potential future communication with us.

Please be aware that we reserve the right to decline a purchase order under certain circumstances, such as if inaccurate personal information is provided and/or there is a history of non-payment of debts. 

Additionally, if the products you have ordered are no longer in stock, we may find it necessary to cancel your order. In such cases, we will promptly refund any payments made and inform you if comparable products are available. It is essential to note that all products ordered remain the property of Sanne Alexandra Stockholm AB until we receive full payment for them.

Acceptance And Shipping Confirmation

Kindly take note that all orders placed by you are subject to our acceptance. We reserve the right, at our discretion, to decline your order for any reason, and this shall not entail any liability on your part. Non-acceptance of an order may arise under various circumstances, including but not limited to:

  1. Product Unavailability: If the ordered product is currently out of stock.
  2. Payment Authorization Issues: Inability to secure payment authorization.
  3. Product Information Errors: Detection of errors in product details, including price or promotional information.
  4. Suspected Fraudulent Activity: Suspicions regarding any fraudulent actions associated with the order.

Once your order has been processed, you will receive a shipping confirmation email containing all pertinent details about your order. This shipping confirmation serves as our formal acceptance of your order.

Please be aware that sannealexandra.com cannot guarantee the immediate availability of all products featured on our website at the time of your order. Should a product be unavailable, we will promptly contact you via email. If you have already made payment for the order, we will initiate a refund to you.

Depending on the chosen delivery method, you may be required to collect your order from a specified delivery point within the designated timeframe provided in the delivery notification. Failure to do so within the stipulated time may result in additional charges, and the order may be returned to us at your expense. Furthermore, we reserve the right to cancel the order if the delivery is not collected within the specified timeframe.

Pre-order

The following terms and conditions pertain to all pre-orders placed by customers with Sanne Alexandra Stockholm AB. These terms apply to products that, at the time of pre-order, have not yet been shipped or are temporarily out of stock on the Website. By initiating a pre-order, you are agreeing to adhere to these pre-order terms, in addition to Sanne Alexandra Stockholm AB's standard Purchase Terms.

When placing a pre-order, it is essential to ensure your contact information is accurate and up to date. Please note that pre-orders cannot be transferred to another individual. The full price for the ordered products, along with any associated delivery fees, must be paid at the time of pre-order. For deliveries outside the EU, pre-ordered products may incur import duties, taxes, and fees.

Pre-ordered products will be dispatched as soon as possible, subject to their availability. It is important to be aware that shipment and availability dates may change, and we do not accept responsibility for such alterations.

Both parties have the right to cancel a pre-order at any time, without the need for a specific reason, provided the cancellation occurs before the receipt of a shipping notification. In this case, you are entitled to a full refund. Should you choose to cancel the purchase after the shipping notification, the right of withdrawal conditions will be in accordance with our Terms of Service.

Price

The prices displayed on our website are presented in various currencies, including Swedish kronor (SEK), Euro (EUR), US Dollar (USD), British Pounds (GBP), Norwegian krone (NOK), Danish Kroner (DKK), Bosnia-Herzegovina Convertible Mark (BAM KM), Icelandic Kronur (ISK kr), Israeli New Shekel (ILS), Swiss Franc (CHF), Macedonian Denars (MKD), and Serbian Dinar (RSD), depending on your location.

All prices listed on the Website include Value Added Tax (VAT) in compliance with relevant laws. However, if you place an order from a country outside of the European Union (EU), the prices will not include VAT. Orders dispatched to non-EU countries may be subject to local VAT, import duties, and/or taxes, which become applicable once your package arrives at your designated delivery address. You are responsible for covering these import duties and taxes. The VAT is calculated based on your total order value, regardless of any ongoing promotions. It is important to note that HUBSO has no control over the specific charges, and since they vary from one country to another, we cannot predict the exact amounts. For more details, we recommend contacting your local customs or tax authorities. For our Norwegian customers; We use the VOEC scheme (VAT On E-Commerce) which enables you to pay your Norwegian value-added tax (VAT) directly at the checkout.

Please keep in mind that the delivery costs are not incorporated into the product prices. You will see the delivery costs displayed when you choose your shipping method during the checkout process.

If you have placed an order and the price changes before we officially accept your order (confirmed by sending you a shipping confirmation), we will notify you via email regarding the price adjustment. You will then have the option to proceed with a new order at the updated price or cancel the original order. If we are unable to contact you, your order will be canceled. It is important to note that we reserves the right to cancel any order prior to our acceptance of it. If we have already received payment for a canceled order, we will promptly refund the amount to you.

Please be aware that we retains the right to cancel an order, even after acceptance, if it becomes evident that there was an error in the price information, and you either recognized or should have recognized this error.

Payment

Our payment provider is Shopify, a payment service provided by Shopify International Ltd.

We accept the following payment methods:

Sweden

  • Credit cards: Visa, Mastercard, American Express
  • Klarna
  • Paypal

Europe

  • Credit cards: Visa, Mastercard, American Express
  • Klarna
  • Paypal

USA, Australia and outside Europe

  • Credit cards: Visa, Mastercard, American Express
  • Paypal

All countries

  • Gift Card

To provide you with Klarna's payment options during checkout, we may transmit your personal information, such as contact details and order specifics, to Klarna. This enables Klarna to evaluate your eligibility for their payment methods and customize them to suit your needs. The handling of your transferred personal data adheres to Klarna's privacy policy.

Delivery And Cancellation

We offer worldwide shipping for our products, and the estimated delivery time frame varies depending on your choice of country and shipping method. Our available shipping options include DHL Express, DHL Freight, Budbee, and UPS Standard.

It is important to be aware that the estimated delivery time provided does not account for potential delays that may arise due to payment authorization or product availability.

Should we be unable to deliver your order within 30 days, you may have the option to cancel your purchase. To initiate a cancellation, please reach out to customer support at hello@sannealexandra.com. Keep in mind that a cancellation is only considered valid once you have received confirmation from sannealexandra.com. If the item has already been processed, you are obligated to accept the order. However, this does not diminish your right to cancel the order.

In the event that a product is no longer available, we reserve the right to cancel the purchase and issue a refund. We will promptly inform you of the refund process or the availability of a similar product. Please note that our liability for delivery-related errors is limited to the terms outlined in our Terms and Conditions.

If your order is delivered to a designated pick-up point, and you fail to collect the package within the specified timeframe, we retain the right to apply a fee to cover any additional costs incurred. If your product sustains damage during transit, it is crucial to report the issue to customer support as soon as possible.

If the customer chooses doorstep delivery of their package, Sanne Alexandra Stockholm AB hereby absolves itself of any liability for any damage, loss, or disappearance of the package post-delivery. It is the customer’s responsibility to ensure the safe handling of the package after delivery and to promptly report any damage or loss to the courier. We will not be able to provide replacements or refunds for any packages that are damaged or lost after they have been delivered to the doorstep.

Right Of Withdrawal

You have the option to withdraw your purchase within 14 days of receiving your order, entitling you to a full refund upon returning the product. This withdrawal and refund privilege hinges on the product and packaging being in the same condition as when you received them, complete with original containers, labels, and protective stickers intact. You are allowed to carefully inspect the product; however, if the product is not returned in an expected condition, we reserve the right to deduct an amount from the refund equivalent to the decline in the product's value.

Please note that your withdrawal right does not apply to products tailored to your specific requirements or personalized with features like customized variations or prints, such as monograms. Additionally, it does not apply to products that cannot be returned due to health or hygiene concerns.

To initiate the withdrawal process with Sanne Alexandra Stockholm AB, you must inform us of your decision within 14 days of receiving the order. You can communicate this through various means, but we recommend reaching out to customer support hello@sannealexandra.com or by using the standard form available on Konsumentverket's website. If you use the standard form, kindly send it to our address at Stora Nygatan 41, 111 27 Stockholm, Sweden.

We will expedite your refund as promptly as possible, no later than 20 days after we have received the product and recorded the return, or you have provided evidence of the product's return. The refund will be issued to the original payment source unless alternative arrangements are made or deemed necessary. Please be aware that products purchased directly from our website cannot be exchanged at a local store. Furthermore, you are responsible for covering the return shipping costs.

Defective Goods & Incorrect Items

As a consumer, you have the right to return faulty goods within a three-year window from the date of purchase. To qualify, it is necessary to report the defect within a reasonable time frame after its discovery, typically within two months of detection. If the product is deemed defective, you are entitled to one of the following remedies: a full refund, which includes shipping costs, repair of the defective product, or a replacement with a new one, provided you meet the specified conditions. For a more comprehensive understanding of your legal consumer rights, please refer to the Consumer Act (1990:932). For a product to be considered defective, the issue must have arisen before the sale. If you return a defective product within two years from the date of sale, it is assumed that the defect existed before the sale unless we can demonstrate otherwise. However, if the return occurs more than two years after the sale, you will need to provide evidence that the defect predates the date of sale.

Once we receive your claim, we will promptly process it and provide you with further instructions. We strongly recommend submitting your claim as soon as possible after detecting any damage or defect. Our response to your claim may involve repair, replacement, or a refund.

Disclaimer

Sanne Alexandra Stockholm AB holds no responsibility for errors in images, product descriptions, technical specifications, inaccurate prices, discount codes, or price adjustments, which may result from changes in supplier prices or currency fluctuations. Similarly, inaccuracies regarding product stock status on the Website are beyond our liability. Sanne Alexandra Stockholm AB retains the right to rectify such errors and update information as needed. If an incorrect price is recorded for an item you have ordered, we will promptly inform you, seeking your approval of the corrected price before proceeding with the order.

Please understand that all images on the Website are intended as representations and should not be relied upon to precisely depict the goods you receive, their appearance, features, or origin.

The Website and its entire content are the property of Sanne Alexandra Stockholm AB or its licensors, protected by intellectual property and marketing laws. This entails that trademarks, trade names, product names, images, graphics, design, layout, and product information, among other content (excluding user-generated content), may not be replicated or utilized without written authorization from Sanne Alexandra Stockholm AB. However, please note that the Website may contain links to external websites not under Sanne Alexandra Stockholm AB's control. Consequently, we cannot be held responsible for the content or privacy policies of these third-party websites.

Sanne Alexandra Stockholm AB cannot be held liable for any damage to other items resulting from your use of purchased products or any losses incurred due to such use, provided that your usage aligns with applicable user guidelines and is carried out with due care. Ensuring the product is non-defective before use is your responsibility.

Our liability to you, in connection with your order on the Website, is limited to the total amount of your order. Sanne Alexandra Stockholm AB does not accept liability for indirect losses.

Copyright & Trademarks

The content on this website, including trademarks, graphics, text, photos, designs, logos, icons, images, data, and software, is protected by copyright and either owned by or licensed to Sanne Alexandra Stockholm AB and its affiliates. You are granted permission to utilize this material solely for personal, non-commercial purposes. You may download, print, and store copies of this material for your personal, non-commercial use, provided you include this Copyright Permission Notice in all such copies. Charging others for the use of this material or publishing, reproducing, or distributing it to others without prior consent from Sanne Alexandra Stockholm AB is strictly prohibited. Modifying the material in any way is not permitted without the prior written consent of the copyright owner. Unless explicitly stated in this legal notice, no rights or licenses for the material, or any portion thereof, are granted or implied.

Trademarks, including but not limited to the name and logo, are protected. It is important to note that your use of this website does not confer any rights to use our trademarks.

Responsibility

Sanne Alexandra Stockholm AB’s responsibilities to you are confined to the terms and conditions outlined herein, unless mandated otherwise by law. Under no circumstances will Sanne Alexandra Stockholm AB accept liability for indirect damages, including loss of profit, or in situations of force majeure, such as war, civil unrest, revolution, riots, government actions, strikes, lockouts, disruptions in electricity, telephone, or internet services, natural disasters, or comparable occurrences.

Sanne Alexandra Stockholm AB’s obligations to you will never surpass the total purchase amount for each order, except when required by law.

During events of force majeure, Sanne Alexandra Stockholm AB’s commitments will be temporarily suspended. In such instances, either you or Sanne Alexandra Stockholm AB may choose to partially or fully terminate the contract between both parties.

Governing Law

These Terms, as well as your usage of the Website, are subject to and governed by the substantive laws of Sweden. Any dispute arising from or related to these Terms and your use of the Website will be conclusively resolved by the Swedish court. However, Sanne Alexandra Stockholm AB retains the discretion to take legal action against a consumer at its sole discretion if the consumer's permanent residence allows for such a choice. In the event of a dispute between you as a customer and Sanne Alexandra Stockholm AB that cannot be resolved mutually, you have the option to file a complaint through the EU's online dispute resolution platform, ODR. For additional information, please refer to the following link: http://ec.europa.eu/odr](http://ec.europa.eu/odr). 

If any provision within these Terms is determined to be invalid or unenforceable, whether in part or in full, that specific provision will remain enforceable to the extent permitted by applicable law. The remaining terms, provisions, covenants, and restrictions outlined herein will remain fully effective and unaffected in any way.

Changes To The Terms

Sanne Alexandra Stockholm AB retains the authority to amend these Terms at its discretion. Any revisions to these Terms will be published on the Website. These alterations take effect from the moment they are published on the Website and are accessible for your examination.

The most recent update of these Terms was on: October 3, 2023.

Company Information

HUBSO AB, reg. Nr  559366-8188
Mail adress: Stora Nygatan 41, 111 27 Stockholm
Visiting adress: Stora Nygatan 41, 111 27 Stockholm
Email: hello@sannealexandra.com