Returns & Exchanges

At Sanne Alexandra you can return your order for up to 14 days from receiving it.

How It Works

1

Submit Your Return

Click the button below and follow the instructions. You will need your order number and email address.

2

Drop Off Items

Bring the QR code to the nearest post office and drop off the package.

(If you live in Stockholm you will have the opportunity to choose Premo Pickup).

3

Get Your Refund

We'll refund your money when we have recieved your items.

Start your return

Return Fees

Sweden

  • 99 SEK

Norway

  • 25€

Denmark

  • 16€

Finland

  • 15€

Germany

  • 15€

France

  • 15€

Spain

  • 15€

Italy

  • 15€

The Netherlands

  • 15€

Switzerland

  • 30€

US & Canada

  • 30$

Rest of EU

  • 15€

Applies to the following countries:Austria, Belgium, Bulgaria, Croatia, Czechia, Estonia, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia and Slovenia.

Rest of Europe

  • 30€

Applies to the following countries:Albania, Andorra, Bosnia & Herzegovina, Cyprus, Faroe Islands, Iceland, Israel, Liechtenstein, North Macedonia, Serbia and Turkey.

Rest of the World

  • 35€

Applies to the following countries: Australia, China, India, Indonesia, Japan, Kuwait, Macao SAR, Mexico, New Zealand, Oman, Philippines, Qatar, Saudi Arabia, South Africa, South Korea, Taiwan, Thailand, United Arab Emirates and Vietnam.

Exchange Fees

Sweden

  • 50 SEK

Outside of Sweden

If you wish to make an exchange outside of Sweden you need to make a new order and return your existing order.

Click here to register your return.

Claims

  • Approved claims are free of charge and registered through the link given above. 

Return Policy

  • Please note, the initial shipping fee will not be refunded.
  • According to the Distance and Home Sales Contracts Act (2005: 59), you as a customer have a right of withdrawal for 14 days after receipt of the goods.
  • In case of dispute, we promise to comply with the recommendations of the Swedish Complaints Board.
  • Goods returned must be unused and with original tags.
  • Within 14 days of receipt of the goods, we will refund the product value.
  • Konsumentverket (The Swedish Consumer Agency) has a standard form for exercising the right of withdrawal. You can download it here. 

Claim Policy

  • You as a customer have the right to claim a product if its characteristics differ from what we promised.
  • Three years' right of complaint is in accordance with the Consumer Buying Act.
  • The consumer is compensated for any shipping costs incurred in connection with the complaint.